Privacy Policy

"Personal information" has the meaning given to it in the Act. In general terms, it includes any information that can be used to personally identify you. This may include your name, address, telephone number, email address, date of birth, and health information.

Some personal information we collect is considered sensitive information, such as your dental history and state of health.

We may collect and hold the following types of information:

• Name, address, email and phone number
• Date of birth and age
• Health information, including medical and dental history
• Private health insurance details
• Medicare or other government funding details
• Information relating to treatment you have received from us or from other healthcare providers (if you consent for us to obtain this)
• Payment method details
• Emergency or family contact details
• Information you provide through patient forms, conversations with our team, or feedback surveys

We may also collect non-identifiable information such as website usage data or survey responses.

We generally collect your information directly from you when you:

• Complete patient forms
• Speak with our staff or dentists
• Book an appointment online or over the phone
• Use our website

We may also receive information (with your consent where required) from:

• Your private health insurer or Medicare
• Other healthcare providers or specialists involved in your care
• Dental laboratories or technicians involved in your treatment

Our website may use cookies and tracking technologies to help us:

• Operate and personalise the site
• Analyse website usage
• Improve our services and content
• Support security features

You can adjust your browser settings to disable cookies, but some website functions may not work as intended.

We collect, use and hold your information in order to:

• Provide dental treatments and services
• Process payments and health insurance claims
• Manage your patient records
• Communicate with you regarding appointments or services
• Send information you request (e.g. treatment details, reminders)
• Improve our services and website
• Comply with legal and regulatory obligations

We will not use or share your personal information for purposes other than those outlined above without your consent, unless required by law.

We may disclose your information to:

• Our dentists and staff involved in your treatment
• Other healthcare providers or specialists (with your consent)
• Dental laboratories or technicians where needed for treatment
• Health insurance providers or Medicare (for claims processing)
• Service providers such as IT, billing, or payment processors who assist us in delivering services

We do not sell or share your personal information with unrelated third parties for marketing purposes.

We may send you reminders, updates or information about our services if we believe it may interest you. You may opt out of receiving these communications at any time by contacting us or using the opt-out option provided in our messages.

You may request access to the personal information we hold about you at any time. If you believe it is incorrect or incomplete, you can request that it be updated. We will take reasonable steps to ensure your information is accurate and up to date.

If you believe your privacy has been breached, please contact us using the details below and provide full details of the incident. We will investigate your concerns and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your records may be kept in electronic or paper form. Information that is no longer required will be securely destroyed or de-identified, except where we are required by law to retain it.

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time. Any updates will be published on our website.